"User Service Agreement" and "Privacy Protection Agreement"
LONGi Energy Storage Technology Co., Ltd

Preface

Dear user! In order to provide you with a better understanding of our commitment to protecting your rights, in accordance with the latest regulatory requirements, we are pleased to present this notice to you. You are required to agree to the following two agreements and terms in order to use the Energy Management Platform and LONGi EnergyOne APP application.

1. The "User Service Agreement" will show you the account management instructions for LONGi EnergyOne APP and Energy Management Platform, the service and usage specifications of LONGi EnergyOne APP and Energy Management Platform, the special authorization regarding your rights and interests, and the responsibilities that LONGi EnergyOne APP and Energy Management Platform should bear to you under special circumstances.

2. The "Privacy Protection Agreement" will explain how we collect, store, use, share, and protect the information you provide, as well as how you can manage your own information. We will take industry-leading measures to protect your personal information and will not obtain or share your information from third parties without your consent.

Please read and agree to the following "User Service Agreement" and "Privacy Protection Agreement":

"User Service Agreement"

Welcome to the LONGi EnergyOne APP and Energy Management Platform application software.

As you are a registered user on our LONGi EnergyOne APP and Energy Management Platform software, we are committed to protecting your personal data privacy. As part of our privacy protection practices, we particularly emphasize that this service agreement will always apply during your use of our software. Furthermore, these terms also govern your use of other products, features, applications, services, technologies, and software provided by us, unless we explicitly state that separate terms (rather than these terms) apply.

In this agreement, "LONGi Energy Storage Technology Co., Ltd" shall be referred to as "we" or "our", "data subject" as "you" or "your", "user", Energy Management Platform as "this Platform", and LONGi EnergyOne APP as "APP".

1. Services Provided by Us

(1) Backend Account Allocation

LONGi EnergyOne APP and Energy Management Platform stipulate that accounts must be created by organization administrators through the backend. Based on the above situation, the following clarifies the account ownership, usage rights, registration process, usage rules, account custody and retrieval, etc.

① Account Ownership and Usage Rights

② Account Registration and Allocation

③ Account Usage Rules

④ Account Custody and Retrieval

⑤ Agreement Changes and Termination

⑥ Others

Contact number: +1 6048128806

Email: cloudservice@ipotisedge.com

(2) Online Creation of Energy Storage and Related Equipment Services

You can connect the energy storage device to the internet through the APP or device touchscreen settings, and create corresponding device objects in the platform services provided by LONGi Energy Storage Technology Co., Ltd. This allows you to view and manage energy storage and related equipment through the App or Platform.

(3) Data Collection Services

Our data collectors will gather data from the equipment and send it to our cloud service system, where the data will be processed and stored.

(4) Big Data Statistical Services

Through our big data system, we statistically analyze the collected data, ultimately displaying real-time and historical information on electricity consumption, charging, grid interaction, battery usage, and other relevant data based on the energy storage foundation data you have built (depending on the equipment you have connected and the specific type of energy storage system you are using).

(5) Receipt of Exceptional Information Service

You can choose to receive alarm notifications and offline messages. In the event of an alarm or offline status of your energy storage devices, we will send email or notifications to your designated email address or APP.

(6) Revenue Data Inquiry

The "revenue data" mentioned in this agreement generally refers to the data related to the economic benefits obtained through the management, monitoring, and optimization of energy systems (such as microgrids, photovoltaic systems, wind power generation, energy storage systems, etc.) on this Platform. The Platform's revenue data is mainly used for statistics, analysis, and display of user revenue conditions to help users understand their revenue status and the Platform's operation.

It should be noted that although the Platform's revenue data serves as a reference for user revenue conditions, it is not directly used as the basis for settlement. The Platform's revenue data, while important, does not directly convert into specific amounts or payment instructions in financial transactions.

The reasons include but are not limited to the following:

2. Our Data Policy

(1) Processing

In order to provide the aforementioned services, we need to process your personal data, which includes collecting, recording, organizing, structuring, storing, modifying, retrieving, consulting, using, disclosing, transmitting, or otherwise utilizing the data. This may also involve arranging, combining, restricting, deleting, or destroying the data, whether or not automated means are employed.

(2) Information Provision

When collecting your personal data, we will provide you with the following information:

(3) Records

We will record and retain the personal data information we collect from your usage of our LONGi EnergyOne APP and Energy Management Platform application software, based on legal or commercial purposes, in order to provide services to you, fulfill our legal obligations, and enforce our mutual agreements.

(4) Communication

We will notify the recipients of information about any corrections, deletions, and processing restrictions we make to data information in accordance with the relevant provisions of this agreement, unless notification is impossible or inappropriate. We will also inform you about the recipients of this information upon your request.

(5) Security

We strive to maintain the security of our products and services, including availability, authenticity, integrity, and confidentiality. We have dedicated teams working with external service providers, partners, and other relevant entities to develop advanced technological systems to detect the lawful use of your personal data. We employ reasonable technical measures to protect the personal data we collect and take a series of measures to prevent security vulnerabilities and unauthorized access to personal data.

(6) Notifications

In the event of a personal data breach, where feasible, we will promptly notify the data regulatory authorities of the breach within 76 hours of discovering the breach, unless the breach is unlikely to result in any risks to individuals' rights and freedoms. If we fail to notify the regulatory authorities within 72 hours, we will provide an explanation for the delay.

When a personal data breach is likely to result in a high risk to your rights and freedoms, we will promptly notify you of the breach without undue delay.

(7) Updates to Terms

We continuously strive to improve our services and develop new features to better serve you. Therefore, we may need to update these terms from time to time to accurately reflect our services and practices, enhance the security experience of our products and services, and/or comply with applicable laws. Of course, changes will only be made when the terms are no longer appropriate or complete and when the changes are reasonable and duly consider your interests, or for security and safety purposes as required by law.

Once any updated terms take effect, if you continue to use our products and services, you will be bound by these terms.

We hope you continue to use our products, but if you do not agree with the updated terms and no longer wish to be a specific user of our products, you may delete your account at any time.

(8) Account Disabling or Deletion

If we determine, at our sole discretion, that you have clearly, severely, or repeatedly violated our terms or policies, particularly our data policy, we may suspend or permanently prohibit your access to our platform and may permanently disable or delete your account. We may also disable or delete your account if you repeatedly infringe upon the rights of others or if required to do so for legal reasons. You acknowledge that we have the right to refuse or terminate your access to this website at any time at our own discretion. We reserve the right to modify, suspend, withdraw, or terminate this Platform or its content at any time without prior notice.

(9) Limitation of Liability

We make every effort to provide the best services within our capabilities and establish clear guidelines for everyone who uses them. However, to the extent permitted by law, we do not guarantee that they will always be secure, reliable, or error-free, or that they will operate without interruption, delay, or defects. To the extent permitted by law, we also disclaim all express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, ownership, and non-infringement. We do not control or direct what individuals and others do or say, and we are not responsible for their actions (whether online or offline).

We cannot predict when issues may arise with our products. Therefore, our liability is limited to the maximum extent permitted by applicable law. In no event shall we be liable for any profits, revenue, information, or data losses, or corresponding special, indirect, punitive, exemplary, or consequential damages arising out of or related to these terms (regardless of the cause or liability theory, including negligence), even if we have been advised of the possibility of such damages.

For any damages or losses arising from the use of the information contained in this Platform or its performance, including but not limited to damages or losses resulting from reliance on the accuracy and timeliness of such information or damages resulting from viewing, distributing, or copying such materials, LONGi Energy Storage Technology Co., Ltd, its employees, or agents shall not be liable.

(10) Assignment

Without our consent, you may not transfer any rights or obligations under these terms to any other person. We may, under certain circumstances, change the username of your account (e.g., if someone else claims the username and it appears unrelated to the name you use in your everyday life).

We always appreciate your feedback and other suggestions regarding our products and services. However, we may use your feedback and other suggestions without any restrictions, and we have no obligation to compensate you or maintain the confidentiality of such feedback and suggestions. We reserve all rights not expressly granted to you.

3. Your Rights

(1) Right of Access

You have the right to know whether we are processing your personal data and, if so, to access information about the personal data we hold about you, including how it is used and with whom it is shared. You also have the right to lodge a complaint with the data supervisory authority.

(2) Right of Rectification

You have the right to request the rectification of inaccurate personal data concerning you without undue delay, and the right to have incomplete personal data completed, including by providing supplementary statements.

(3)Right to Erasure

You have the right to request the deletion of your personal data, and we have an obligation to promptly delete your personal data without undue delay in the following circumstances:

(4) Right to Restrict Processing

You have the right to request the restriction of our processing of your personal data in the following situations:

(5) Right to Object

You have the right to object to our processing of your personal data, and we will consider your request. Please provide us with the reasons for your objection to processing so that we can assess whether we have a compelling legitimate interest in continuing to process the data or whether we need to continue processing the data for a legitimate claim.

(6) Account Cancellation Application

4. Your Commitments or Obligations

(1) You agree that we may process your personal data in order to provide the services under this agreement. You also have the right to withdraw your consent at any time. However, such withdrawal shall not affect the lawfulness of data processing based on your consent prior to the withdrawal. If you do not agree with the terms of this agreement or revoke your consent at any time thereafter, we have the right to terminate the service agreement.

(2) In order to better serve you, you agree that we may, at our discretion, disclose your personal data to device suppliers and installers.

(3) You acknowledge and agree that you will not engage in any actions that may interfere with the normal operation of our systems or compromise the security of your personal information, as determined by us.

If you use the content covered by our intellectual property rights that we own and provide in our software (e.g., data, designs), you may only use our copyrights or trademarks (or any similar marks) with our explicit permission or prior written consent. You must obtain our written permission to modify, translate, create derivative works of our products or their components, decompile or reverse engineer them, or otherwise attempt to extract source code from us (i.e., you are restricted from using our intellectual property).

(4) You acknowledge and agree that you have full legal capacity and authority to disclose or provide any personal data information to us. Furthermore, you warrant that our use of this data information under this service agreement will not subject us to any claims, liabilities, or legal proceedings.

(5) You acknowledge and agree that some of the data information you provide to us may be transferred, stored, or processed by our branches and equipment service providers involved in this agreement. This may involve jurisdictions different from your location, and as such, these information transfers may be subject to overseas jurisdictions.

(6) You acknowledge and agree that such overseas transfer or processing of information is necessary for the processing and management of your account and the provision of services to you, and you consent to our doing so. You further consent that we will process this information in accordance with the terms of this agreement for your benefit, and you authorize us to transfer, store, and process this data information to these countries and regions to provide the services agreed upon in the service agreement.

(7) You acknowledge and agree that we have the right to independently decide to delete, modify, or refuse any content submitted, posted, or displayed by you on our LONGi EnergyOne APP and Energy Management Platform application software that we deem illegal, in violation of the terms of this agreement, or may expose us or our branches to liability.

(8) You should keep your account information (including account number, password, verification code, etc.) on your own. You will be solely responsible for any losses and consequences caused by improper custody of your account information, active disclosure, or attacks or fraud by others. If you find any unauthorized use of your account to log in and use this service or other circumstances that may cause you account to be stolen or lost, it is recommended that you retrieve your password immediately. You acknowledge and agree that we require a reasonable period to act upon your request, and except in cases of our fault, we are not responsible for the consequences that have already occurred before taking action.

5. Force Majeure

Unless otherwise specified in the terms and conditions of the relevant service, we shall not be held responsible for any delays, failures, or interruptions of content or services, whether direct or indirect, caused by natural acts, forces, or circumstances beyond our reasonable control. These factors include, but are not limited to: internet failures, computer viruses, network attacks, remote or any other equipment failures, power outages, strikes, labor disputes, riots, rebellions, civil unrest, labor or material shortages, fires, floods, storms, explosions, wars, government actions, orders from domestic or foreign courts or tribunals, or non-performance by any third party.

6. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of the People's Republic of China, without regard to its conflict-of-laws provisions. By using this Platform, you agree that, except for clauses that conflict with the law, the laws of the People's Republic of China will apply to all matters related to this Platform, and any litigation related to this Platform shall be exclusively resolved by submitting it to the competent court in Huqiu District, Suzhou City, Jiangsu Province, the People's Republic of China.

7. Complaints and Suggestions

If you have any complaints or suggestions regarding our handling of your data, please contact us. We will make every effort to address your concerns.

8. Modification Notice

We reserve the right to modify these terms of service at any time. Please be sure to regularly review them. If we decide to make changes to the terms in any written form, we will notify you via email or through this Platform application software before the revised version becomes effective. In any case, your continued use of any service will constitute acceptance of any such changes.

Last modified date of this User Service Agreement: April 15, 2025.

"Privacy Protection Agreement"

LONGi Energy Storage Technology Co., Ltd and its affiliates (hereinafter referred to as "we") recognize the importance of privacy to you and will make every effort to protect your privacy and security. Our Privacy Protection Agreement aims to enhance transparency and provide you with an easily readable and accessible document to help you understand our privacy protection measures. Before submitting personal information to us, please carefully read and understand this Privacy Policy (hereinafter referred to as "this Policy") to learn how we collect, use, share, and protect your information in order to provide you with considerate household energy storage or other related services.

Our goal is to collect as little personal data as possible, limited to the information necessary for the normal use of the application, providing services to you, and improving your energy products.

Please note that this Policy applies only to the personal information we collect from you, and we are not responsible for any services operated by third parties or the information collected by them.

We have formulated this Policy to assist you in understanding the following:

I. How We Collect Your Personal Information and Product Information

1. Personal information refers to various types of information recorded electronically or by other means that are related to identified or identifiable natural persons, excluding information that has undergone anonymization.

2. During your use of our products and services, we will collect and use your personal information and product information in accordance with this Policy.

Personal information includes:
Categories of Data Description Purpose and Legal Basis
Contact Information Your name, address, region, email, phone number, contact preference To communicate with you, process your request, and provide products or services, based on consent or our contract with you
Communications or interactions Your information requests, emails, in-person communication, or visit activities To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you
Network activities and device information Your device information (including unique device identifiers such as Android ID), device model, browser type, operating system, region/location, IP address, pixel tags, cookies, SD card status, network data, Wi-Fi status, etc. Optimize website and app performance and protect your account and the performance and operational security of mobile apps based on either your consent, our contract with you, and/or our legitimate interests in improving user experience and security
Product information includes:
Categories of Data Description Purpose and Legal Basis
Energy storage installation data Station details such as station address, electrical system configuration, existing energy storage device capacity, installation date, and equipment serial number. To fulfill your request for products and services based on our contract with you
Energy storage product data Data regarding performance, usage, operation, battery efficiency, and the status of energy products. To provide you with services, security of functionality, and improve our products over time based on our legitimate interests
Energy storage diagnostic logs Logs for identifying and resolving software or connectivity issues, as well as other debugging log reports Based on our commitment to ensuring the legitimate interests of product safety and performance, we categorize and repair software or product issues (including remote device diagnostics and support)

The aforementioned personal information and product information are collected for the purpose of serving you or sending important notifications (by filling out and submitting the form, you authorize and consent to this). Therefore, apart from yourself, others cannot access your electricity usage behavior and habits.

The electricity consumption data we collect will not be associated with your social identity information, and we will ensure the confidentiality and security of your information.

We also commit to sharing your personal data only when necessary for operating or maintaining your product, otherwise, we will seek your consent beforehand.

We may also receive the aforementioned information from other lawful sources, such as public databases, joint marketing partners, qualified installers, affiliates and business partners, and social media platforms.

We may collect information about the charging rate and the charging stations you use (including the use of supercharging stations as well as residential or commercial outlets) for the purpose of analyzing which devices are being used, the duration and efficiency of battery charging, identifying areas that may require additional energy storage devices, and in some regions, determining eligibility for specific government incentives or credit programs.

II. How We Protect and Use Your Personal Information

We are committed to using your information within a reasonable scope and promise to utilize your information in a reasonable and necessary manner according to the following guidelines.

In addition to the aforementioned, LONGi Energy Storage Technology Co., Ltd may also collect, use, and share information that does not independently identify your identity. Such information may be used for any purpose, for example, including operational or research purposes, industry analysis, improving or modifying our products and services, customizing products and services according to your preferences, and as required by law.

Protecting Your Personal Information:

1. We will only share your personal information under the following circumstances:

2. We will only transfer your personal information under the following circumstances:

3. We will only disclose your personal information under the following circumstances:

Using Your Personal Information:

1. Data Processing:

2. Fulfilling Our Products and Services:

3. Improving and Enhancing Our Products and Services:

III. Your Rights

You have the right to contact us at any time, within the limits allowed by applicable laws and regulations, to exercise your rights of access, copy, rectification, and deletion of your personal information held by us.

(1) Right to be Informed: Users have the right to know the specific circumstances of the collection and use of their personal information by the platform/APP, including the types and purposes of the information.

(2) Right to Choose: Users have the right to choose whether to agree to the collection of their personal information by the platform/APP and whether to allow the platform/APP to use their personal information for specific purposes. If users do not agree, they can stop using our products and services.

(3) Right to Erasure: Users have the right to request the platform/APP to delete their personal information, but note that according to relevant laws and regulations, certain personal information may need to be retained for a certain period due to business needs.

IV. Contact and Complaints

If you have any questions, opinions, requests, complaints, or wish to unsubscribe from certain services regarding this privacy policy, you can contact us through the following means:

We will respond within fifteen working days.

V. Updates to the Privacy Policy

Changes: The Platform/APP reserves the right to modify the Privacy Agreement as required by business development needs or changes in laws and regulations. However, modified agreements must comply with the requirements of laws and regulations and safeguard the legitimate rights and interests of users.

Notification: If there are any changes to this Privacy Policy, we will publish the updated Privacy Policy here. Users should periodically review changes to the Privacy Agreement to ensure their rights and interests are protected.

VI. Choice and Transparency

You have the right to access and control the data we collect, use, and share at any time, including through device permission management, settings options in mobile applications, and contact preferences settings. You have the freedom to control your data.

VII. User Precautions

1. Careful Reading: When using the Platform/APP for the first time, users should carefully read the content of the Privacy Agreement to ensure they fully understand and agree to its terms and conditions.

2. Prudent Authorization: During the use of the platform/APP, users should prudently authorize the platform/APP to collect and use their personal information to avoid increasing the risk of personal information leakage due to excessive authorization.