Introduction

Dear user! In order to provide you with a better understanding of our commitment to protecting your rights, in accordance with the latest regulatory requirements, we are pleased to present this notice to you. You are required to agree to the following two agreements and terms in order to use the e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power application.

The "User Service Agreement" will provide you with information regarding e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power registration and account management guidelines, service and usage regulations of e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power, special authorizations related to your rights, and the responsibilities that e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power should assume in specific circumstances.

The "Privacy Protection Agreement" will explain how we collect, store, use, share, and protect the information you provide, as well as how you can manage your information. We will take industry-leading measures to protect your personal information, and without your consent, we will not obtain or share your information from third parties.

Please read and agree to the following "User Service Agreement" and "Privacy Protection Agreement":

User Service Agreement

Welcome to the e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power application software. As you are a registered user on our e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power application, we are committed to protecting your personal data privacy. As part of our privacy protection practices, we emphasize that this service agreement will always apply to your use of our platform. Furthermore, these terms also govern your use of other products, features, applications, services, technologies, and software provided by us, unless we explicitly state separate terms (rather than these terms) apply.

In this agreement, "Ipotisedge CO.,LTD. " shall be referred to as "we" or "our," and "data subjects" shall be referred to as "you" or "your."

1、Services Provided by Us

(1) Account Registration Service

We provide you with the service of registering an account through email and mobile phone number. Through this service, you can have your own account to manage your energy storage devices. When you have completed filling out your personal information on the registration page, carefully read this agreement, select 'agree,' and complete the entire registration process, it indicates that you will become our user. You should ensure that all information submitted during the account registration, including but not limited to personal identification information and contact information, is true, legal, valid, and owned and held by you. You should guarantee that the information provided, including the account name and profile picture submitted during registration, is legal and genuine. If, upon verification, we find any illegal, improper, or untrue account information, we will not approve your registration. You shall bear the responsibility for any issues and liabilities arising from untrue, illegal, or improper registration information. We reserve the right to unilaterally suspend your use of this account without notice.

(2) Online Creation of Energy Storage and Related Equipment Services

You can connect energy storage equipment to the internet and create corresponding device objects in the platform services provided by us through the app or device touchscreen settings. This allows you to view and manage energy storage and related equipment through the app or platform.

(3) Data Collection Service

Our data collectors will gather data from the devices and transmit it to our cloud service system, where the data will be processed and stored.

(4) Big Data Analytics Service

Through our big data system, we analyze the collected data and display real-time and historical information on electricity consumption, charging, grid interaction, battery usage, and other relevant data based on the foundational data of your household energy storage system (depending on the devices you have connected and the specific type of household energy storage system you are using).

(5) Receipt of Exceptional Information Service

You can choose to receive alarm notifications and offline messages. In the event of an alarm or offline status of your energy storage devices, we will send email or notifications to your designated email address or APP.

2、Our Data Policy

(1) Processing

In order to provide the aforementioned services, we need to process your personal data, which includes collecting, recording, organizing, structuring, storing, modifying, retrieving, consulting, using, disclosing, transmitting, or otherwise utilizing the data. This may also involve arranging, combining, restricting, deleting, or destroying the data, whether or not automated means are employed.

(2) Information Provision

When collecting your personal data, we will provide you with the following information:

A. Our identity and detailed contact information, and when appropriate, the identity and detailed contact information of our representatives.
B. Detailed contact information of relevant official data regulatory authorities, as applicable.
C. Information about any recipients of the personal data, if necessary.
D. Details of the appropriate security safeguards we have implemented.

(3) Records

We will record and retain the personal data information we collect from your usage of our e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power application or https://www.ipotisedge.com website, based on legal or commercial purposes, in order to provide services to you, fulfill our legal obligations, and enforce our mutual agreements.

(4) Communication

We will notify the recipients of the information about any corrections, deletions, or processing limitations made in accordance with the provisions of this agreement, unless it is impossible to do so or it involves inappropriate actions. Upon your request, we will also inform you about the recipients of this information.

(5) Security

We strive to maintain the security of our products and services, including availability, authenticity, integrity, and confidentiality. We have dedicated teams working with external service providers, partners, and other relevant entities to develop advanced technological systems to detect and ensure the lawful use of your personal data. We employ reasonable technical measures to protect the personal data we collect and take a series of measures to prevent security vulnerabilities and unauthorized access to personal data.

A. We will promptly inform you of the basic details of any security incidents related to your household devices and their potential impact, the measures we have taken or will take to address the incidents, recommendations for risk mitigation and reduction, and your available remedies. We will communicate such information to you in a timely manner via email, mail, telephone, push notifications, or other appropriate means. If it is not feasible to notify each individual data subject, we will make reasonable and effective efforts to issue public announcements.

B. Additionally, we will report the handling of user information security incidents in accordance with regulatory requirements.

C. In the event of the cessation of product and service operations, we will take reasonable measures to protect the security of your user information. This includes promptly ceasing the collection of your user information and notifying you individually or through public announcements. We will also delete or anonymize the personal information we hold.

D. If we intend to use your user information beyond the stated purposes or beyond the scope directly or reasonably related to the initial collection, we will inform you again and obtain your explicit consent.

(6) Notifications

In the event of a personal data breach, where feasible, we will promptly notify the data regulatory authorities of the breach within 72 hours of discovering the breach, unless the breach is unlikely to result in any risks to individuals' rights and freedoms. If we fail to notify the regulatory authorities within 72 hours, we will provide an explanation for the delay.

When a personal data breach is likely to result in a high risk to your rights and freedoms, we will promptly notify you of the breach without undue delay.

(7) Updates to Terms

We continuously strive to improve our services and develop new features to better serve you. Therefore, we may need to update these terms from time to time to accurately reflect our services and practices, enhance the security experience of our products and services, and/or comply with applicable laws. Of course, changes will only be made when the terms are no longer adequate or complete and when the changes are reasonable and duly consider your interests, or for security and compliance purposes as required by law.

Unless required by law to make immediate changes, we will provide you with at least 30 days' notice before updating these terms (e.g., through email or within our products), giving you an opportunity to review them before they take effect. Once the updated terms become effective, if you continue to use our products and services, you will be bound by these terms.

We hope you continue to use our products, but if you do not agree with the updated terms and no longer wish to be a specific user of our products, you may delete your account at any time.

(8) Account Disabling or Deletion

If we determine, at our sole discretion, that you have clearly, severely, or repeatedly violated our terms or policies, particularly our data policy, we may suspend or permanently prohibit your access to our platform and may permanently disable or delete your account. We may also disable or delete your account if you repeatedly infringe upon the rights of others or if required to do so for legal reasons. You acknowledge that we have the right to refuse or terminate your access to this website at any time at our own discretion. We reserve the right to modify, suspend, withdraw, or terminate this platform or its content at any time without prior notice.

(9) Limitation of Liability

We make every effort to provide the best services within our capabilities and establish clear guidelines for everyone who uses them. However, to the extent permitted by law, we do not guarantee that they will always be secure, reliable, or error-free, or that they will operate without interruption, delay, or defects. To the extent permitted by law, we also disclaim all express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, ownership, and non-infringement. We do not control or direct what individuals and others do or say, and we are not responsible for their actions (whether online or offline).

We cannot predict when issues may arise with our products. Therefore, our liability is limited to the maximum extent permitted by applicable law. In no event shall we be liable for any profits, revenue, information, or data losses, or corresponding special, indirect, punitive, exemplary, or consequential damages arising out of or related to these terms (regardless of the cause or liability theory, including negligence), even if we have been advised of the possibility of such damages.

For any damages or losses arising from the use of the information contained in this platform or its performance, including but not limited to damages or losses resulting from reliance on the accuracy and timeliness of such information or damages resulting from viewing, distributing, or copying such materials, JK Energy, its employees, or agents shall not be liable.

(10) Assignment

Without our consent, you may not transfer any rights or obligations under these terms to any other person. We may, under certain circumstances, change the username of your account (e.g., if someone else claims the username and it appears unrelated to the name you use in your everyday life).

We always appreciate your feedback and other suggestions regarding our products and services. However, we may use your feedback and other suggestions without any restrictions, and we have no obligation to compensate you or maintain the confidentiality of such feedback and suggestions. We reserve all rights not expressly granted to you.

3、Your Rights

(1) Right of Access

You have the right to know whether we are processing your personal data and, if so, to access information about the personal data we hold about you, including how it is used and with whom it is shared. You also have the right to lodge a complaint with the data supervisory authority.

(2) Right of Rectification

You have the right to request the prompt rectification of any inaccurate or incomplete personal data concerning you. This includes the right to have incomplete personal data completed, including by providing a supplementary statement.

(3) Right to Erasure

You have the right to request the deletion of your personal data, and we have an obligation to promptly delete your personal data without undue delay in the following circumstances:

A. The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.

B. The personal data has been unlawfully processed.

C. The personal data must be deleted in order to comply with a legal obligation under EU or Member State law to which we are subject.

(4) Right to Restrict Processing

You have the right to request the restriction of our processing of your personal data in the following situations:

A. You contest the accuracy of the personal data, and we are verifying the accuracy of the data within a reasonable period.

B. The processing is unlawful, and you oppose the erasure of the personal data and request the restriction of its use instead.

C. We no longer need the personal data for the purposes of processing, but you require it for the establishment, exercise, or defense of legal claims.

(5) Right to Object

You have the right to object to our processing of your personal data, and we will consider your request. Please provide us with reasons for your objection to the processing so that we can assess whether we have compelling legitimate grounds to continue processing the data or whether we need to process the data for the establishment, exercise, or defense of legal claims.

4、Your Commitments or Obligations

(1) You agree that we may process your personal data in order to provide the services under this agreement. You also have the right to withdraw your consent at any time. However, such withdrawal shall not affect the lawfulness of data processing based on your consent prior to the withdrawal. If you do not agree with the terms of this agreement or revoke your consent at any time thereafter, we have the right to terminate the service agreement.

(2) In order to better serve you, you agree that we may, at our discretion, disclose your personal data to device suppliers and installers.

(3) You acknowledge and agree that you will not engage in any actions that may interfere with the normal operation of our systems or compromise the security of your personal information, as determined by us.

If you use the content covered by our intellectual property rights that we own and provide in our software (e.g., data, designs), you may only use our copyrights or trademarks (or any similar marks) with our explicit permission or prior written consent. You must obtain our written permission to modify, translate, create derivative works of our products or their components, decompile or reverse engineer them, or otherwise attempt to extract source code from us (i.e., you are restricted from using our intellectual property).

(4) You acknowledge and agree that you have full legal capacity and authority to disclose or provide any personal data information to us. Furthermore, you warrant that our use of this data information under this service agreement will not subject us to any claims, liabilities, or legal proceedings.

(5) You acknowledge and agree that some of the data information you provide to us may be transferred, stored, or processed by our subsidiaries and equipment service providers involved in this agreement. This may involve jurisdictions different from your location, and as such, these information transfers may be subject to overseas jurisdictions.

(6) You acknowledge and agree that such overseas transfer or processing of information is necessary for the processing and management of your account and the provision of services to you, and you consent to our doing so. You further consent to our transfer, storage, and processing of such data information to these countries or regions based on your interests as provided in this agreement, and you entrust us to do so in order to provide the services stipulated in the service agreement to you.

(7) You acknowledge and agree that we have the right to independently decide to delete, modify, or refuse any content submitted, posted, or displayed by you on our e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power application or the https://www.ipotisedge.com webpage that we deem illegal, in violation of the terms of this agreement, or may expose us or our subsidiaries to liability.

5、Force Majeure

Unless otherwise specified in the terms and conditions of the relevant service, we shall not be held responsible for any delays, failures, or interruptions of content or services, whether direct or indirect, caused by natural acts, forces, or circumstances beyond our reasonable control. These factors include, but are not limited to: internet failures, computer viruses, network attacks, remote or any other equipment failures, power outages, strikes, labor disputes, riots, rebellions, civil unrest, labor or material shortages, fires, floods, storms, explosions, wars, government actions, orders from domestic or foreign courts or tribunals, or non-performance by any third party.

6、 Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of China, without regard to its conflict of laws provisions. By using this platform, you agree that, except for conflicting provisions, the laws of the People's Republic of China shall apply to all matters relating to this platform, and any disputes related to this platform shall be submitted to the jurisdiction of the Huqiu District Court, Suzhou City, Jiangsu Province, People's Republic of China, for independent resolution.

7、 Complaints and Suggestions

If you have any complaints or suggestions regarding our handling of your data, please contact us. We will make every effort to address your concerns.

Contact number: +86 400-139-1039 Email: sales@ipotisedge.com

8、Modification Notice

We reserve the right to modify these Terms of Service at any time. Please be sure to regularly review them. If we decide to make changes to the terms in any written form, we will notify you via email or through this platform or the e-BAOBAB APP, ESS Assistant APP, E-potis APP, PotisEdge APP, Installer Platform, Norse Power application before the revised version becomes effective. Nevertheless, your continued use of any service will constitute acceptance of any such changes.

Last modified date of this User Service Agreement: April 2, 2024.

Privacy Protection Agreement

Ipotisedge CO.,LTD. and its affiliates (hereinafter referred to as "Jinkong Energy" or "we") recognize the importance of privacy to you and will make every effort to protect your privacy and security. Our Privacy Protection Agreement aims to enhance transparency and provide you with an easily readable and accessible document to help you understand our privacy protection measures. Before submitting personal information to us, please carefully read and understand this Privacy Policy (hereinafter referred to as "this Policy") to learn how we collect, use, share, and protect your information in order to provide you with considerate household energy storage or other related services.

Our goal is to collect as little personal data as possible, limited to the information necessary for the normal use of the application, providing services to you, and improving your energy products.

Please note that this Policy applies only to the personal information we collect from you, and we are not responsible for any services operated by third parties or the information collected by them.

We have formulated this policy to assist you in understanding the following:

I. How We Collect Your Personal Information and Product Information
II. How We Protect and Use Your Personal Information and Product Information
III. Your Rights
IV. Contact and Complaints
V. Privacy Policy Updates
VI. Choices and Transparency

I. How We Collect Your Personal Information and Product Information

Personal information refers to various types of information recorded electronically or by other means that are related to identified or identifiable natural persons, excluding information that has undergone anonymization.

During your use of our products and services, we will collect and use your personal information and product information in accordance with this policy.

Personal information includes:

Categories of Data	Description	Purpose and Legal Basis
Contact Information	Your name, address, region, email, phone number, contact preference	To communicate with you, process your request, and provide products or services, based on consent or our contract with you
Communications or interactions	Your requests for information, calls, emails, or in person communications, and test drives	To communicate with you, confirm eligibility, and provide products or services based on consent or our contract with you
Network activity information	Your device model, browser type, operating system, region, IP address, pixel tags, cookies	Optimize website and app performance, based on either your consent, our contract with you and/or our legitimate interests in improving user experience and security

Product information：

Categories of Data	Description	Purpose and Legal Basis
energy storage	Residential details such as roof size, electrical system	To fulfill your request for products and services based on our contract
installation data	configuration, existing energy storage device capacity, installation date, and equipment serial number.	with you
energy storage product data	Data regarding performance, usage, operation, battery efficiency, and the status of energy products.	To provide you with services, security of functionality, and improve our products over time based on our legitimate interests
energy storage diagnostic logs	Logs for identifying and resolving software or connectivity issues, as well as other debugging log reports.	Based on our commitment to ensuring the legitimate interests of product safety and performance, we categorize and address software or product issues (including remote device diagnostics and support) for repairs.

The aforementioned personal information and product information are collected for the purpose of serving you or sending important notifications (by filling out and submitting the form, you authorize and consent to this). Therefore, apart from yourself, others cannot access your electricity usage behavior and habits.

The electricity consumption data we collect will not be associated with your personal identity information, and we will ensure the confidentiality and security of your information.

We also commit to sharing your personal data only when necessary for operating or maintaining your product, otherwise, we will seek your consent beforehand. We may also receive the aforementioned information from other lawful sources, such as public databases, joint marketing partners, qualified installers, affiliates and business partners, and social media platforms.

We may collect information about the charging rate and the charging stations you use (including the use of supercharging stations as well as residential or commercial outlets) for the purpose of analyzing which devices are being used, the duration and efficiency of battery charging, identifying areas that may require additional energy storage devices, and in some regions, determining eligibility for specific government incentives or reward programs.

Ⅱ. How We Protect and Use Your Personal Information

We are committed to using your information within a reasonable scope and promise to utilize your information in a reasonable and necessary manner according to the following guidelines.

In addition to the aforementioned, Jingkong Energy may also collect, use, and share information that does not independently identify your identity. Such information may be used for any purpose, including but not limited to operational or research purposes, industry analysis, improving or modifying our products and services, customizing products and services according to your preferences, and as required by law.

Protecting Your Personal Information:

We will only share your personal information under the following circumstances:

1、With your written consent.
2、Authorized third parties.
3、Our service providers, business partners, and affiliates.
4、When required by law or to respond to legal proceedings.

We will only transfer your personal information under the following circumstances:

1、With your written consent.
2、In the event of a transfer involving personal information, we will require the new entity holding your personal information to abide by this policy or seek your consent again.

We will only disclose your personal information under the following circumstances:

1、With your written consent. 2、When required by law or in response to legal proceedings.

Using Your Personal Information:

1.Data Processing:

● Responding to your inquiries and fulfilling your requests.
● Providing you with information about activities and promotions and managing these activities.
● Sharing administrative information, such as changes to our terms, conditions, and policies.
● Assisting you in understanding and learning about topics that may interest you.
● Informing you about important safety-related information regarding your devices and energy products, or notifying emergency responders in the event of an incident involving your devices.
● Conducting research, surveys, and obtaining your feedback.

2.Facilitating Our Products and Services:

● Completing your purchases and installing or delivering the products you have ordered.
● Processing payments for your products or services.
● Processing, assisting, and providing related customer support.
● Monitoring the performance of products and providing relevant services.
● Understanding, categorizing, and addressing issues or concerns related to products and services.

3.Improving and Enhancing Our Products and Services:

● Researching, developing, and promoting new products and services, as well as improving or modifying our existing services.
● Analyzing and improving the security of our products and services.
● Carrying out necessary business activities, such as data analysis, auditing, monitoring, fraud prevention, business planning, determining the effectiveness of promotional activities, reporting, and forecasting.

Ⅲ. Your Rights

You have the right to contact us at any time, within the limits allowed by applicable laws and regulations, to exercise your rights of access, copy, rectification, and deletion of your personal information held by us.

IV. Contact and Complaints

If you have any questions, opinions, requests, complaints, or wish to unsubscribe from certain services regarding this privacy policy, you can contact us through the following means:

Contact number: +86 400-139-1039 Email: sales@ipotisedge.com

We will respond within fifteen working days.

V. Updates to the Privacy Policy

If there are any changes to this privacy policy, we will publish the updated privacy policy here.

VI. Choice and Transparency

You have the right to access and control the data we collect, use, and share at any time, including through device permission management, settings options in mobile applications, and contact preferences settings. You have the freedom to control your data.

Last modified: Nov 6, 2024